Refund & Returns Policy

ALL SALES ARE FINAL

Due to the nature of hair products and strict hygiene standards, all sales are final. We do not accept returns or exchanges on any hair purchases once the order has been delivered.

We ask that you please review all product details, lengths, and set descriptions carefully before completing your purchase.

WHY WE HAVE THIS POLICY

Ruth’s Hair Academy sells 100% raw single donor Filipino hair — ethically sourced directly from our donors in the Philippines. Every set is handled with the highest care and integrity. For health, safety, and ethical reasons, we are unable to resell or restock any hair that has left our facility.

DAMAGED OR INCORRECT ORDERS

We stand behind the quality of every set we ship. If you received the wrong item or a damaged or defective product, please contact us within 48 hours of delivery at info@ruthshairacademy.com with your order number and photos. We will review and resolve the issue promptly.

WHAT IS NOT COVERED

The following are not eligible for refund or exchange: hair that has been opened, worn, washed, or altered in any way; curl or wave pattern variation between bundles (this is natural with raw single donor hair); color variation (raw hair naturally varies in shades); packages confirmed as delivered but reported missing or stolen; buyer’s remorse or change of mind.

CHARGEBACKS & DISPUTES

We take fraudulent chargebacks seriously. Any chargeback filed on a valid, delivered order will be disputed with full documentation including tracking, order details, and delivery confirmation.

STILL HAVE QUESTIONS?

We’re here to help. Reach out to us at info@ruthshairacademy.com before placing your order and we’ll make sure you feel confident in your purchase.