Shipping & Delivery
SHIPPING POLICY
All domestic orders include free shipping on every purchase. No minimum required.
Carrier: UPS Ground
Delivery: 2-3 business days
Orders are shipped with tracking, insurance, and signature confirmation. UPS is our primary shipping carrier; carrier may vary based on destination and available service options.
PROCESSING TIME
A signature is required upon delivery for all orders. This ensures your luxury hair investment arrives safely and securely.
All orders are processed within 2-5 business days before shipment. You will receive a confirmation email with tracking information once your order has shipped.
DELIVERY TIME
Once shipped, orders typically arrive within 2-3 business days. Please note that delivery times may vary slightly depending on your location and carrier delays outside of our control.
SHIPPING DAYS
Orders ship on Mondays and Fridays only. Orders placed after Friday cutoff will ship the following Monday.
ORDER TRACKING
Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update after you receive your shipping confirmation.
LOST, STOLEN & MISPLACED PACKAGES
Ruth’s Hair Academy is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery. We strongly recommend shipping to a secure location and filing a claim directly with the carrier if your package is missing. No refunds will be issued for stolen or misplaced orders.
STILL HAVE QUESTIONS?
Reach out to us at info@ruthshairacademy.com and we’ll be happy to help.
INTERNATIONAL SHIPPING
We ship to select countries outside the United States. Shipping is calculated at checkout and includes signature required and insurance.
Delivery times: Estimated delivery is 3 to 10 business days after your order ships, depending on the country. Preorder sets ship once your hair is ready, so please see the product page for that timeline.
Customs, duties, and taxes: International orders may be charged import duties, taxes, or customs fees when they arrive in your country. These fees are set by your country's customs office. They are not included in your order total, and you are responsible for paying them. We have no control over these charges and can't predict the amount.
Signature required: All international packages require a signature on delivery. Please make sure you or someone is available to receive it.
Address accuracy: Please double-check your shipping address and phone number at checkout. We're not responsible for packages that are delayed, lost, or returned because of an incorrect address.
Delays: Customs can sometimes delay a package. We aren't responsible for delays outside our control, but we're happy to help you track your order.
Questions? Message us before ordering if you're unsure whether we ship to your country.